People with Exceptionally Complex Needs

A trial in Western Australia has produced positive results for people with exceptionally complex needs.

An evaluation of the trial, involving six people, found positive outcomes including a decrease in the use of emergency or custodial services, improvements in activities of daily living and independence, improved self-esteem and confidence and greater resilience and positive coping strategies.

People with exceptionally complex needs (PECN) have for too long fallen through the gaps in our society. They are people with one or more conditions such as a mental disorder, acquired brain injury, intellectual disability and significant substance abuse problem. They are often homeless and unemployed, have limited support from family and often come into contact with the justice system.

The trial involved better coordination among the government and non-government agencies working to support each person, using an agreed support plan and where possible, identifying and reducing duplication.

An interim evaluation has been conducted and has found that with appropriate support and assistance, people with exceptionally complex needs are able to make and maintain positive changes to their lives.

The Mental Health Commission is a key partner in this innovative approach which has produced more effective, efficient and flexible services to benefit people with exceptionally complex needs. Other key partners include: Disability Services Commission, Office of the Public Advocate, Department of Health, Department of Corrective Services, Department of Housing and the Drug and Alcohol Office.