Mental health emergency response line (MHERL)

This service is available 24 hours a day.

Metro callers 1300 555 788 (local call)
Peel callers 1800 676 822
(free call)

How does it work?

When clinicians at MHERL receive a call, they can provide assessment and support and, if required, referral to other services.

During business hours (8.30am – 4.15pm)

Calls will be referred to the local area mental health service.

Outside business hours

Calls will be referred to local public mental health services.

These teams are made up of mental health professionals, including psychiatrists, nursing and allied health staff. They provide after-hours assessment and specialist intervention for people experiencing a mental health emergency. 

What area is covered?

Rapid response to mental health emergencies is provided across the metropolitan area, from Two Rocks in the north to Peel and Waroona in the south.

Who should use mental health emergency services?

These services should be used by people involved in a mental health emergency in the community. These might include:

  • individuals who feel that they require urgent assistance
  • families or carers of those with a mental illness
  • members of the general public who witness a mental health crisis and require assistance
  • health professionals
  • community welfare service providers

Can I contact my local mental health service directly?

Yes, during business hours (8.30am – 4.15pm). Local mental health services are listed under "M" in the white pages.

More information:

24 Hour Emergency Services

Health Direct Australia

1800 022 222

Mental Health Emergency Response Line (MHERL)

1300 555 788 Metro

1800 676 822 Peel

Rural Link

1800 552 002


Mental Health Week